Given a task, find a digital solution that decreases the time it takes to perform, the number of steps involved, and the difficulty of use; while simultaneously increasing the reliability and accuracy of the outcome.
Carefully follow the steps that users take to perform a certain task. What mistakes are made and how they correct them. Analyze the final result desired.
Using all the tools available and appropriate for the context, begin designing and coding a solution that saves time, is easier to perform and has fewer mistakes, if any.
Write easily followed instructions, documents and/or web based files. Personally show users the proper use of the new tool.